The Taxpayer Advocate Service (TAS) is an independent organization within the Internal Revenue Service (IRS) that assists taxpayers who are experiencing difficulties with the IRS that they cannot resolve through normal channels. It acts as a voice for taxpayers, ensuring their rights are protected and helping them navigate complex or unresolved tax issues.
Key Features of the Taxpayer Advocate Service
1. Independent Assistance
TAS operates independently of other IRS divisions. While it is part of the IRS, it advocates exclusively for the taxpayer, offering unbiased help to resolve tax problems.
2. Free Service
The services provided by TAS are completely free. Any taxpayer facing IRS-related issues can request assistance without incurring additional costs.
3. Focused on Taxpayer Rights
TAS works to protect the rights outlined in the Taxpayer Bill of Rights, such as the right to privacy, to challenge the IRS’s position, and to a fair and just tax system.
When to Contact the Taxpayer Advocate Service
You may consider reaching out to TAS if:
- You’re experiencing financial hardship due to an unresolved tax issue (e.g., garnished wages or seized assets).
- You’ve tried and failed to resolve an issue through normal IRS channels, such as repeated attempts to contact the IRS without success.
- You’re facing immediate or long-term adverse impacts, such as penalties or collections, without resolution.
- You believe the IRS is not following proper procedure or infringing on your taxpayer rights.
Examples of Assistance TAS Provides
- Resolving delayed refunds or disputes over owed amounts.
- Addressing IRS errors or miscommunications.
- Helping with collections and payment plans if you’re unable to pay your tax bill.
- Explaining complex tax notices or letters.
- Assisting with identity theft or fraud cases involving your tax information.
How to Contact the Taxpayer Advocate Service
- Call the National TAS Line:
Reach TAS at 877-777-4778 for assistance. - Contact Your Local TAS Office:
Every state has at least one TAS office. Visit the TAS Contact Page to find your local office’s contact information. - Submit Form 911:
Fill out Form 911: Request for Taxpayer Advocate Service Assistance, which you can submit online or mail to your local TAS office.
Additional Benefits of TAS
- Systemic Advocacy:
Beyond individual cases, TAS identifies widespread issues within the IRS and recommends changes to improve efficiency and fairness. - Annual Report to Congress:
TAS produces a yearly report detailing the most significant problems taxpayers face and suggesting legislative or administrative changes.
Final Thoughts
The Taxpayer Advocate Service is a lifeline for those struggling to resolve IRS issues, especially when those problems are causing undue stress or financial hardship. If you’ve hit a roadblock with the IRS, TAS can help ensure your concerns are addressed fairly and promptly.
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